Privacy Policy

Jax & Jay respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), 4 of 2013.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website www.jaxandjay.co.za 

1. What is Personal Information?

Under POPIA, “personal information” refers to any information that can identify you as an individual. This includes, but is not limited to, your name, contact details, ID number, IP address, location, and any other identifying data.

2. Information We Collect

We may collect and process the following information:

Voluntarily provided information:

• Full name

• Email address

• Contact number

• Delivery or billing address

• Payment details (via secure third-party processors)

• Any information you provide through forms, emails, or direct contact

Automatically collected information:

• IP address

• Browser type and version

• Pages viewed and time spent

• Referral source

• Cookies and similar technologies

3. Why We Collect Your Information

We collect and process your personal information for the following reasons:

• To provide and deliver products or services

• To respond to enquiries or provide customer support

• To send newsletters or updates (only if you have opted in)

• To improve user experience and website functionality

• To process transactions securely

• To comply with any legal or regulatory obligations

4. Consent

By using this website, you consent to the collection and processing of your personal information in accordance with this Privacy Policy and POPIA.

You have the right to withdraw your consent at any time by contacting us at hello@jaxandjay.co.za

5. Use of Cookies

Our website uses cookies to improve performance and personalize content. You can modify your browser settings to decline cookies, though this may affect some website functionality.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted service providers (e.g., payment gateways, delivery partners, IT support), who are bound by confidentiality agreements and required to comply with POPIA.

We may also disclose information where required by law or court order.

7. How We Store and Protect Your Information

We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful loss, access, or disclosure.

We retain your information only for as long as necessary to fulfill the purpose for which it was collected or as required by law.

8. Your Rights Under POPIA

You have the right to:

• Access your personal information

• Request correction or deletion of your data

• Object to the processing of your information

• Lodge a complaint with the Information Regulator

To exercise your rights, please contact us at [insert email address].

You may also contact the Information Regulator:
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/

9. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices.

10. Changes to This Policy

We reserve the right to amend this Privacy Policy from time to time. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of the website indicates acceptance of these changes.

11. Contact Us

If you have any questions, concerns, or would like to exercise your data rights, please contact us at:

Jax & Jay
Email: hello@jaxandjay.co.za
Website: www.jaxandjay.co.za