TERMS AND CONDITIONS

Please give us enough time for designing, most invitations/stationery items may take 7 – 14 business days for design work and once this is finalised only then can production of you items start. Production time is also 7-14 business days.

Once you receive your designs, please confirm your designs in a timely manner to prevent delays. The 7-14 business days turnaround time will still apply from your final artwork confirmation. If you order 1 month before the event, and only confirm your artworks/final confirmations after 2 weeks, your order will still take the 7-14 business days to manufacture/process from this time. This is non-negotiable. We do our best to stay on track and within our given timelines but cannot be held accountable for late responses/late submissions from the client’s side, and still require our time to print/manufacture our items for you in reasonable timing.

APPROVAL OF FINAL ARTWORK

While Jax & Jay do our best to avoid errors, we accept no responsibility for typographical errors, spelling mistakes, or incorrect information on any project committed to print or production.

You will receive your final design proofs via email. It is the “Client” responsibility to proofread and approve all final designs before the production of items.

No reprints are given after a final approved design has gone to print due oversights by “The Client’s” proof reading. If any reprints should be done because of errors after client have proof read them – the amount due will be the client’s responsibility.

PAYMENTS

Once invoice is issued a 50%  non-refundable deposit is required to secure your production slot.

The outstanding amount of your order is due 6 weeks before your event date.

Once payment is made design drafts will be sent to you.

DELIVERY

The client will be responsible for the payment of the delivery fee to their recommended address. Jax & Jay will take no responsibility of any damaged goods after products have left our premises by a third party. We do our best to package stationery products in a manner that it won’t get damaged.

We recommend that our local clients pick up their “on the day” items from us or we are more than happy to delivery your items to your venue the day before the wedding. A delivery fee is applicable.

ON-THE-DAY

We do offer assistance in setting up of your signage and stationery at your venue either the day before or the morning of at an additional fee.

If you do not want to book us for setting up, it will be the clients responsibility to set up. We will send mock-ups of how it should look on the day.

No signage stands will be provided and Thus, it will be the clients responsibility to let us know during the booking process if they require any stands for the event.

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